Senior Account Manager
Manchester, England

Job Reference: REM-INAA-08772

Location: Manchester, England

Closing Date: 07/02/2020

Department: IM - North America - Aviation

Division: Informa Markets

Key Responsibilities:

  • Identify and monitor your personal Portfolio’s total USD value.
  • Create Account Plans for all existing and targeted potential accounts with a view to increasing spend over a 12-month period, and thereby growing your overall Portfolio.
  • Achieve and exceed Portfolio growth targets and related KPIs
  • Action all qualified inbound enquiries/leads within 24 hours of assigned task
  • Accurately update Salesforce, backend and any other required reporting, e.g. revenue summaries, daily trip summaries (e.g. meeting notes per day), advertising bookings etc.
  • Create awareness and demonstrate the benefits and  capabilities of CAPA to potential customers and become a champion for the sales team in the UK/Europe


Develop and Maintain Industry Knowledge:

  • Stay abreast of industry developments, competitors, and trends by monitoring industry news alerts, LinkedIn, Twitter, Facebook, the CAPA website, liaise with the industry champions, and corporate websites.
  • Attend relevant industry events where required and sales opportunities exist
  • Updating competitor reports and cheat sheets
  • Be a liaison between CAPA, AWN and ASM/Routes teams in the UK and Europe
  • Additional companies and contacts on our database
  • Competitor reports up to date 
  • Team are aware of areas/trends in order to improve on customer satisfaction levels
  • Ensure cross-department communication between CAPA, AWN and ASM/Routes teams
  • Frequent updates and calls with the team in AU


Education / Qualifications / Memberships:


  • Bachelor’s degree minimum
  • Minimum 3-4 years sales experience
  • Worked with a CRM system, preferably Salesforce


  • Knowledgeable in Microsoft Office Suite, particularly Excel, Word and Outlook.




  • High performance sales experience, ideally in information services and the aviation industry preferred
  • Previous team and people experience preferred
  • Performs well (accuracy and time management)


  • Aviation-related industry experience strongly beneficial
  • Global travel/aviation industry background and awareness
  • Someone who enjoys the whole process of sales – finding opportunities, negotiating, gaining agreement and celebrating success
  • An energetic, positive people manager with excellent relationship skills.




  • Demonstrable and strong sales performance track record
  • Understanding of the sales process and how to relate it to different customers and situations
  • Understanding of technical concepts and how to relate them to different customers in different situation
  • Ability to work autonomously and integrate with other departments
  • Excellent relationship and people management skills
  • Highly numerate
  • High attention to detail
  • Work well with others, towards achieving team goals
  • Identify key performance indicators
  • Highly results orientated


  • Strong analytical skills to focus sales efforts on the appropriate channels and customers to maximise sales revenue with available resources.


This position is now closed. We are no longer accepting applications for this position.