Salesforce Team Manager
Irving, Texas

Job Reference: ITX-ITSO-08549

Location: Irving, Texas

Closing Date: 30/11/2019

Department: IM - Technology - Service Ops

Division: Informa Markets

Salesforce Team Manager | Technology | Irving, TX

 

What we’re looking for:

The Salesforce Team Manager is responsible for the performance of the CRM Support team, which consists of Salesforce Team Leaders and Salesforce Analysts. This is a global team with staff in Dubai, London, Brazil and North America. The team support multiple instances of Salesforce and one instance of Ungerboeck CRM, as well as associated applications including Expocad, Conga, CPQ and E-Sign products. 

 

You are accountable for:

  • Line management and leadership of Informa Markets’ CRM Support team
  • Ensuring that Incidents and Requests for Sales Applications are monitored, managed and resolved within service levels and other operational targets
  • Monitoring (internal) customer satisfaction and actively seeking opportunities to improve customer experiences through service and process improvements
  • Developing and maintaining strong relationships with key business stakeholders, ensuring a good understanding of business drivers and priorities
  • Working with Salesforce Team Leaders to conduct skills assessments and create development plans for all team members
  • Optimizing workflows to drive process and cost efficiencies, whilst consistently meeting business requirements 
  • Coaching and mentoring Salesforce Team Leaders

 

What you bring to the team:

  • Minimum 5 years’ experience managing technical staff
  • Minimum 3 years’ experience managing staff supporting Salesforce
  • Salesforce Certified Administrator or equivalent qualification
  • Excellent understanding of Salesforce, preferably Lightning UI
  • Good understanding of ITIL methodology, particularly Incident, Service Request, Change
  • Coaching and mentoring Team Leaders or equivalent
  • Skilled communicator, able to confidently engage at all levels up to executive
  • Acts with integrity, tact and diplomacy to formulate trust at all levels
  • Demonstrates high levels of Emotional Intelligence
  • Positive approach, focusing on solutions rather than obstacles
  • Able to remain calm and clear-thinking in pressurized situations
  • Able to explain technical concepts clearly and meaningfully to a non-technical audience
  • Able to adapt to changing requirements within a fast-paced, dynamic environment
  • Experience working in a culturally-diverse, global organization
  • Comfortable working as part of virtual global teams
  • Able to work with minimal supervision

 

What we offer:

  • Health and Wellness Benefits (medical, dental, vision)
  • 401K and Matching
  • Employee Stock Purchase Plan
  • Generous PTO policy
  • Employee Discount Program

 

To be considered for one of Informa’s openings, please complete an online application at Informa.com or by clicking Apply. Informa is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, or national origin.

Why Work at Informa?

Informa Markets creates platforms for industries and specialist markets to trade, innovate and grow. Our portfolio is comprised of more than 550 international B2B events and brands in markets including Healthcare & Pharmaceuticals, Infrastructure, Construction & Real Estate, Fashion & Apparel, Hospitality, Food & Beverage, and Health & Nutrition, among others. We provide customers and partners around the globe with opportunities to engage, experience and do business through face-to-face exhibitions, specialist digital content and actionable data solutions. As the world’s leading exhibitions organizer, we bring a diverse range of specialist markets to life, unlocking opportunities and helping them to thrive 365 days of the year.

For more information, please visit www.informamarkets.com

 

This position is now closed. We are no longer accepting applications for this position.

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