Senior Operations Executive - Exhibitions (Maternity Cover)
London - 240 BF

Job Reference: L2B-IEC-07266

Location: London - 240 BF

Closing Date: 10/10/2019

Department: IM - Event Ops - Central

Division: Informa Markets

The Senior Operations Executive is charged with supporting the Operations Manager(s) on the operational delivery of their allocated events.
You will be a highly organised, self-motivated and efficient individual, with the ability to work under your own initiative to meet deadlines and targets, as well as working towards operational process synergy across a variety of EMEA event verticals simultaneously.

job accountabilities:

Operational Duties

  • Delivery of various tasks, as allocated by the Operations Manager, in support of running various sized exhibitions across EMEA.
  • Create and maintain show specific project plans in the agreed format for review & sign off by individual Operations Managers on an event by event basis
  • Create and issue PO’s upon request and update budget & invoice trackers accordingly
  • Managing and maintaining floor plans, and exhibitor queries relating to them as required.
  • Creating, maintaining, and delivery of required schedules such as: catering, electrics, furniture, signage, rigging, temporary staff requirements etc.
  • Design and production of simpler system built feature areas, where required.
  • Delivery of all operational sponsorship deliverables, contras, and specials, in co-operation with the sales team where appropriate
  • Coordinate and manage temporary staff, both onsite & pre show, by producing show specific briefs and giving onsite inductions.
  • Day to day liaison with internal Event teams, venues, contractors, suppliers and exhibitors
  • Work alongside other Team members to compile post event reports and analysis through collation and recording of requested data.
  • Manage all pre-show packing, research and ordering of equipment and services such as radios, stationary, wristbands, PPE, as well as onsite welfare for the show teams & official contractors
  • Under the guidance of senior team members produce onsite documentation including staff briefings, exhibitor lists, floor plans, welcome packs, staff handbooks Inc. safety information etc.
  • Assist various teams such as Customer Service, or clients directly, with answering of operational exhibitor queries where applicable


General team support & additional areas of responsibility

  • Attendance at any required meetings at the request of the Operations Manager, minute & action taking for distribution
  • Arrange travel and accommodation bookings when requested, in line with set Operations budget.
  • Ensuring you are working within the company’s H&S, Security & Sustainability guidelines at all times
  • Assisting with the implementation of internal and external Service Level Agreements.
  • Perform any other duties commensurate with the grade and level of responsibility when requested by senior members of the Operations team


Background knowledge, skills & experience


Previous experience at Operations Executive level.

  • Working knowledge of industry, venues and current appointed contractors
  • Able to demonstrate a proactive approach and take initiative, anticipating needs
  • Strong time management and organisational skills; can work to tight deadlines, able to prioritise and manage several different tasks at the same time
  • Demonstrated ability to work independently, to meet deadlines consistently and operate within budgetary targets
  • Excellent interpersonal, oral and written skills in English with additional languages highly beneficial



  • IOSH Managing Safety Certificate


Behavioural competencies

  • Professional customer focused attitude; ability to stay calm and patient under pressure
  • Forward thinking, flexible and able to trouble shoot
  • Positive attitude, Confident team player with a creative and innovative approach
  • Strong attention to detail






This position is now closed. We are no longer accepting applications for this position.