Operations Manager

Job Reference: --009765

Location: Cairo

Closing Date: 31/03/2020

Department: IM - EMEA - Egypt

Division: Informa Markets

Operational Duties

  • Be the key point of contact for the show teams in all matters on your allocated shows, internal and external.
  • Accountability for setting, regular forecasting & achieving operational show budgets for allocated events.
  • Responsibility for successful show management and technical delivery of several events throughout the year including features & fully undertaking all related tasks.
  • Manage production and implementation of show project plans ensuring all operational tasks are carried out on a timely basis according to individual project plans and within deadlines across all your events.
  • Ensuring all allocated events are working within the company’s H&S, Security & Sustainability guidelines at all times
  • Implementation of internal and external Service Level Agreements on all allocated events.
  • Contribute to the successful and collaborative management of the EMEA operations department aiming for operational synergy across EMEA.
  • Oversee production and delivery of the show exhibitor manual
  • Communicate with suppliers to manage the brief, design, feature production and signage process in co-ordination with show teams and sponsors.
  • Communicate with suppliers and show teams to manage the brief, design, production and management of Registration areas and overall welcome experience.
  • Compile post event reports and KPI analysis
  • In collaboration with the Procurement team, monitor the ongoing performance of key contractors and troubleshoot / identify remedial action as required on each event.
  • Perform any other duties commensurate with the grade and level of responsibility.


  • Manage, mentor & develop line reports & others within the EMEA Operations team, You will manage line reports on a day to day basis, each of these may be allocated across multiple events throughout the year requiring you to work alongside other Operations Managers to effectively balance workloads & priorities for each team member individually.
  • Setting, monitoring and management of direct reports’ performance objectives and identifying training needs.
  • Work with colleagues to achieve best practice in terms of operational planning and management.

Compliance / legal / H&S / Sustainability

  • Adhere to all Informa compliance requirements and monitor supplier performance to ensure they are meeting our requirements
  • Follow the complete HSS Operating Model for all allocated events, submitting paperwork as required in a timely and concise manner and embedding best practice & continual improvement’s into all your event planning
  • Collaborate with Informa H&S team to ensure suppliers meet and exceed our H&S requirements.
  • Work with H&S team on remedial measures where necessary
  • Be an active partner of the Informa Sustainability team and look for opportunities to support and enhance our sustainability initiatives




Background knowledge, skills & experience


  • Must have independently and successfully managed operations on events to a consistently high standard.
  • You will possess a good working knowledge of the exhibition industry & venues as well as a Strong existing network of high-quality suppliers to the exhibition industry
  • A proven ability to work to tight deadlines, with attention to detail under pressure on multiple shows at once is a pre requisite.
  • Ability to anticipate problems and/or put contingency plans in place
  • Excellent interpersonal skills and the ability to inspire and motivate others.
  • Great communication skills – being able to liaise with all Operations team members as well as working with Event Director level within event teams
  • Strong organisational and administrative skills
  • Flexibility and adaptability
  • Effective communication skills
  • Computer literate and proficient in the use of commonly used business software
  • Effective verbal and written English communication skills
  • Willingness to travel



  • Experience of managing, supporting & developing individuals and / or line reports
  • IOSH Managing Safety Certificate
  • Additional Languages

Behavioural competencies

  • Positive attitude and open minded; ability to listen to others views and opinions
  • Team player; good humoured
  • Act with integrity
  • Professional customer focused attitude; ability to stay calm and patient under pressure
  • Forward thinking, flexible and able to trouble shoot
  • Ability to work in a multicultural environment and respectful of other cultures



This position is now closed. We are no longer accepting applications for this position.