Operations Manager
Boulder, Colorado

Job Reference: BCX-OPE-05197

Location: Boulder, Colorado

Closing Date: 28/02/2019

Department: Operations/Events

Division: Global Exhibitions

Job Summary:

The goal of the Operations Manager is to lead and execute the operational strategy for a defined set of exhibitions and conferences in a manner that will drive the efficiency and growth of the products. Must have a “can-do” attitude and an open-minded approach to projects and ideas and provide strong customer and value-added service to our internal and external clients and partners. 

You are accountable for:

Participate in an engaged and empowered team                            

  • Collaborate on long and short-term goals for the group to support company, department and market vision
  • Manage structured and unstructured communication to ensure clarity around group goals, identification of opportunities and challenges and tracking against timelines and show requirements
  • Provide opportunities for growth, empowerment, accountability and cohesion of team
  • Be an active participant in the Exhibition & Conference industry
  • Develop an understanding of the markets we serve and deliver events congruent with these communities
  • Oversee and monitor work flow, adjust load as necessary and appropriately resource for scale

Budget and manage operational expenses and revenues for optimal results

  • Gather competitive proposals
  • Negotiate with potential suppliers 
  • Submit annual budget, monthly forecasts and financial information on schedule and as needed with detail and accuracy
  • Control show expenses while maintaining the best possible presentation and service
  • Pay applicable vendors
  • Follow centralized accounting and department process

Work closely with Show Teams to deliver consistently high performing products and services

  • Meet defined timelines
  • Always strive to “under promise and over deliver”
  • Increase opportunities for revenue and profit growth
  • Collaborate on development and enforcement of show policies 
  • Lead Health and Safety initiatives defined by Informa Safety Standards

Develop relationships with venues/vendors that facilitate efficient, effective achievement of product and client objectives

  • Provide input for RFPs that addresses the unique needs of each event, i.e. costs, market need, program flow etc
  • Communicate contract obligations and inclusions as appropriate to internal teams
  • Be source for overall questions and clarification
  • Develop relationships that support effective communication and exceptional results
  • Evaluate vendor performance on an ongoing basis, proactively address opportunities
  • Work as an interface to ensure show is professional, problems invisible to (most) internal and external customers

Operations defined as, but not limited to:

  • Produce and maintain accuracy of vendor work orders (i.e. staffing, shuttles, child care, security, food & beverage, furniture, staging, etc)
  • Produce and maintain accuracy of graphics and structures
  • Overseeing conference production including AV requirements, room sets, schedules, speaker contracting, speaker payment processing and speaker ready room. 
  • Providing and proofing marketing content for the service kit, exhibitor enews and other related operations information
  • Manage and maintain master timelines
  • Train and manage onsite staffing
  • Fulfill operations of events
  • Manage inventory for exhibit hall and meeting space
  • Obtain and maintain accuracy of floorplans, renderings
  • Sponsorship deliverable fulfillment

Specific areas of responsibility:

  1. Manage General Show Production 
    • i.e. Info booths, publication circulation, guide/map distribution, recycling/compost programs, service areas (registration, offices, baggage check, shuttles, dishwashing stations, nursing, massage etc.), computer kiosks, press room, sales office, environmental initiatives, product showcases,  
  2. Exhibit Hall
    • i.e. Signage, carpet, waste management, kitchen clean-up, booth packages (non-profits, barters, partners), feature areas (café, lounges, theaters, etc.), food permit regulations, floorplan creation and management with proper fire marshal reviews.
  3. Meeting Rooms
    • i.e. Show management rooms, education/conference program, client meeting space (partners, barters, non-profit etc)
  4. Exhibitor Services
    • i.e. Booth approvals, floor manager areas/service center, exhibitor service kit
  5. Events- Inclusive of co-located and/or offsite Tabletops, Tours, Parking lot functions
    • i.e. Hire production vendors, entertainment, décor company, source venues

Additional Responsibilities

  • Travel as requested to conferences, clients, vendors, tradeshows, etc.
  • Provide consistent, timely reporting of projects and meet identified deadlines.
  • Use identified software and tools for record keeping and event management
  • Responsible for completing invoices, check requests, paperwork, database updates, etc. within 48 hours.
  • Responsible for following procedures, timelines & deadlines for projects as indicated.
  • Assist in promoting all Informa products (in-person, & digital) and providing these leads to appropriate divisions.
  • Participate in applicable meetings.  If not in attendance, accountable for learning about meeting discussions and moving forward action items.
  • Encourage and demonstrate a positive and “can-do” attitude at work.
  • Consistently interact with clients with the utmost professionalism and respect always
  • Integrate green/sustainable practices into work environment and events.
  • Work within vision and core values of Informa Global Exhibitions
  • Demonstrate an ability to act on behalf of the Informa Global Exhibitions with appropriate intuition.
  • Others duties as assigned.

What you bring to the team:

  • Bachelor’s Degree or equivalent
  • 3-5 years of trade show, conference or event experience required.
  • Experience in managing complex project and/or events.
  • Thoughtful customer service ethic
  • Skilled in Microsoft Office suite of products with emphasis on excel
  • Floor plan management creation a plus. a2z or Expocad preferred
  • Thrives in fast-paced work environments.
  • Environmentally conscious.

We offer:

  • Competitive Compensation Package
  • Access to LinkedIn Learning and other development/training opportunities
  • Health and Wellness Benefits (medical, dental, eye)
  • 401K and Matching
  • ShareMatch
  • Generous PTO policy
  • Work-life balance
  • Dog friendly office
  • Additional discounts through various partnerships

 

Job Information:

  • This position reports to Senior Operations Manager and is classified as an EXEMPT position.

EOE and Competitive Packages information

  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, or national origin.

How to apply:

  • To apply for one of Informa’s opening, please complete an online application at Informa.com.

Additional Information:

 

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