The role is intended to provide and maintain a high quality service to both internal and external Publishing and/or Events customers, provide an effective and efficient service to customers and to enhance our customer service reputation.
There will be different tasks required dependant on your level and these will be SSC specific. You will need to refer to your SSC’s documentation for full details of these tasks.
You will be required to be flexible with your working hours dependent upon the opening hours of your specific SSC.
You should be aware of the customer and the whole customer experience, offering a ‘Gold service’ to all customers to show we appreciate their custom, responding in a polite and timely manner with all the required information relating to their order.
You must ensure that all company policies are adhered to and that specific duties are carried out within set time limits whilst providing an excellent level of service to all Informa customers and colleagues.