Credit Control Team Leader - 12 month FTC
Colchester, England

Job Reference: CEX-FIN-08063

Location: Colchester, England

Closing Date: 11/12/2019

Department: Finance

Division: Global Support


The Credit Control Team Leader is expected to assume the following key responsibilities plus any other reasonable duties as required:

- Responsible for minimising any unallocated cash items sitting on your team’s accounts

- Implementing and/or maintaining controls

- Ensuring customer portal is highlighted to customers when contacted

- Responsible for collecting all monies owing to Informa within credit control policies and procedures to ensure that collection targets are met

- Collect monies owing from customers who have exceeded credit limits or terms to minimise bad debts (SSC Specific)

- Build close internal and external relationships with Sales and customers

- Responsible for ensuring all customer contact notes are entered and updated into SAP or appropriate system

- Manage the outstanding sales balances falling due and contact customers to obtain payment before the event start date if applicable to your division 

- To resolve queries in a timely fashion and collect aged debt with a view to minimising bad debt provision

- Manage complex disputes through FSCM and escalate higher level disputes to the Credit Manager

- To achieve the monthly cash collection targets set for your specific section of accounts and also for your team’s set of accounts

- Responsible for looking after any unallocated cash items sitting on your set of accounts and work with the Cash Application team to have the monies applied if you are able to gain the appropriate back up from the customer.

- Responsible for providing weekly reports to the Business detailing current levels of debt if applicable for your division

- Provide/complete necessary documentation to customers to ensure the payment can be processed (vendor request forms, W9, W8, residency forms, tax exempt certificates, withholding tax certif icates, etc.) (SSC Specific)

- Determine Provision Calculations

- Point person for accounts that require final demand letters and/or need to be turned over to third party collection agencies.

- Month End reporting/Ad Hoc reporting/Requests

- Internal/External Audit Support

- Maintain accounts turned over to 3rd party collections where applicable



- Team workload management

- Motivate team to ensure performance metrics are hit

- Support communication structures across the team to ensure all key messages are communicated

- Support the Credit Manager to develop a plan for cross-training, working shadowing and rotation of responsibilities within team

- Provides coaching on both soft and technical skills within the team • Participate in Recruitment & Selection processes

- Act as a role model to others

- Team admin duties such as absence management, holiday authorisations, timesheet approvals etc



- Ability to oversee, motivate and manage people in a Credit Management Environment

- Intermediate skills in Excel, Word and Outlook are essential

- Good communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts

- Knowledge and ability to use relevant internal systems

- Act with integrity, tact and diplomacy

- Improves processes & systems

- Problem solves within tight deadlines

- Be pro-active and take initiative

- Good influencing skills

- Highly organised, diligent with attention to detail

- Demonstrable success in improving Credit Control levels



- Thorough Credit Management knowledge and understanding of all processes including best practice for Credit Control covering people, processes and technology

- Strong knowledge of leadership, coaching and people development

- Some knowledge of acquisitions and disposals

- Advanced knowledge of SAP system

- A track record of continuous professional and management development


This position is now closed. We are no longer accepting applications for this position.