Operations Manager
Irving, Texas

Job Reference: ITX-IEOC-08039

Location: Irving, Texas

Closing Date: 31/10/2019

Department: IM - Event Ops - Central

Division: Informa Markets

Operations Manager | Event Operations | Irving, TX


What we’re looking for:

Informa Markets is seeking a full-time Operations Manager for its US Operations department. The Operations Manager will lead and execute the operational strategy for a defined set of exhibitions/conferences in a manner that will drive the efficiency and growth of the products.


You are accountable for:

Participate in an engaged and empowered team                            

  • Collaborate on long and short term goals for the group to support company, department and market vision
  • Manage structured and unstructured communication to ensure clarity around group goals, identification of opportunities and challenges and tracking against timelines and show requirements
  • Provide opportunities for growth, empowerment, accountability and cohesion of team
  • Develop an understanding of the markets we serve and deliver events congruent with these communities
  • Oversee and monitor work flow, adjust load as necessary and appropriately resource for scale


Budget and manage operational expenses and revenues for optimal results

  • Gather competitive proposals
  • Negotiate with potential suppliers 
  • Submit annual budget, monthly forecasts and financial information on schedule and as needed with detail and accuracy
  • Control show expenses while maintaining the best possible presentation and service
  • Pay applicable vendors
  • Follow centralized accounting and department process


Work closely with Show Teams to deliver consistently high performing products and services

  • Meet defined timelines
  • Always strive to “under promise and over deliver”
  • Increase opportunities for revenue and profit growth
  • Collaborate on development and enforcement of show policies 
  • Lead Health and Safety initiatives defined by Informa Safety Standards


Develop relationships with venues, vendors, show associations and sponsors that facilitate efficient, effective achievement of product and client objectives

  • Provide input for RFPs that addresses the unique needs of each event, i.e. costs, market need, program flow etc
  • Communicate contract obligations and inclusions as appropriate to internal teams
  • Be source for overall questions and clarification
  • Develop relationships that support effective communication and exceptional results
  • Evaluate vendor performance on an ongoing basis, proactively address opportunities
  • Work as an interface to ensure show is professional, problems invisible to (most) internal and external customers


Operations defined as, but not limited to:

  • Produce and maintain accuracy of vendor work orders (i.e. temporary staffing, shuttles, security, food & beverage, furniture, staging, décor, etc.)
  • Produce and maintain accuracy of graphics and structures
  • Providing and proofing marketing content for the service kit, exhibitor enews and other related operations information
  • Manage and maintain master timelines
  • Train and manage onsite staffing
  • Fulfill operations of events
  • Manage inventory for exhibit hall and meeting space
  • Obtain and maintain accuracy of floorplans, renderings


What you bring to the team:

  • Bachelor’s Degree or equivalent
  • 3-5 years of trade show, conference or event experience required
  • Experience in managing complex project and/or events
  • Thoughtful customer service ethic
  • Excellent written, verbal and telephone communication skills
  • Strong time management skills
  • Skilled in Microsoft Office suite of products with emphasis on excel as well as Adobe suite if products with emphasis on InDesign
  • Floor plan management creation a plus. a2z, Expocad or AutoCad preferred
  • Thrives in fast-paced work environments
  • Environmentally conscious


What we offer:

  • Health and Wellness Benefits (medical, dental, vision)
  • 401K and Matching
  • Employee Stock Purchase Plan
  • Generous PTO policy
  • Employee Discount Program


To be considered for one of Informa’s openings, please complete an online application at Informa.com or by clicking Apply. Informa is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, or national origin.

Why Work at Informa?

Informa Markets creates platforms for industries and specialist markets to trade, innovate and grow. Our portfolio is comprised of more than 550 international B2B events and brands in markets including Healthcare & Pharmaceuticals, Infrastructure, Construction & Real Estate, Fashion & Apparel, Hospitality, Food & Beverage, and Health & Nutrition, among others. We provide customers and partners around the globe with opportunities to engage, experience and do business through face-to-face exhibitions, specialist digital content and actionable data solutions. As the world’s leading exhibitions organizer, we bring a diverse range of specialist markets to life, unlocking opportunities and helping them to thrive 365 days of the year.

For more information, please visit www.informamarkets.com