Customer Success Manager
Shanghai

Job Reference: --007981

Location: Shanghai

Closing Date: Not Specified

Department: CRM

Division: Informa Tech

Key responsibilities & activities 

  • Primary source for triaging incoming calls and emails into the Service queue in Salesforce
  • Ensure that all activities with clients are logged and managed in Salesforce
  • Participate in business improvement initiatives and client escalations as appropriate
  • Provide timely communication to your manager on any client, process or product related issues
  • As the voice of product end users, capture and represent their business requirements and feedback to internal stakeholders 

Language requirements

  • Mandarin

 

 SKILLS & COMPETENCIES

  • A self-starter with a focus on meeting and exceeding client's needs
  • Ability to articulate complex solutions in a simple and coherent manner written and verbally
  • Strong inter-personal and communication skills
  • Confident, outgoing, engaging
  • Self-critical and receptive to advice and constructive criticism
  • Presentation Skills

 

 PREFFERED KNOWLEDGE & EXPERIENCE

  • Experience of operating Salesforce.com
  • Demonstrable experience in B2B Client Relationship Management, with a proven track record
  • Previous line management responsibilities
  • Telecoms, Media & Technology industry knowledge
  • Experience trouble shooting technical issues with web accessible database products

Internet and technology savvy 

 

This position is now closed. We are no longer accepting applications for this position.

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