Operations Executive - Turkey
Istanbul, Turkey

Job Reference: --007970

Location: Istanbul, Turkey

Closing Date: 31/10/2019

Department: IM - EMEA - Turkey

Division: Informa Markets

Operational duties   
• Ensure all preferred suppliers, venues and Show teams are kept fully up to date with show information, e.g. floorplans and exhibitor lists to an agreed frequency schedule;  • Organise, produce and maintain content for exhibitor manuals, collate relevant order forms, or web links from suppliers and venues.  • Sending out timely ‘deadline form reminders’ to exhibitors and / or working closely with Customer Service team in creating the Exhibitor newsletter content. • Schedule collection and delivery of all freight and equipment to / from the office to the various venues for shows • Manage all pre-show packing, research and ordering of equipment and services such as radios, stationary, wristbands, PPE, as well as onsite welfare for the show teams & official contractors • Under the guidance of senior team members produce onsite documentation including staff briefings, exhibitor lists, floor plans, welcome packs, staff handbooks Inc. safety information etc. • Implementation of operational sponsorship deliverables  • Create and issue PO’s upon request and update budget & invoice trackers accordingly • Participate at events onsite where requested, performing ad hoc duties as instructed by senior team members such as setting up office (s).  • Assist with post-event reporting and analysis through collation and recording of requested data.  • Assist various teams such as Customer Service, or clients directly, with answering of operational exhibitor queries where applicable 
General team support & additional areas of responsibility  
• Attendance at any required meetings, minute & action taking for distribution • Arrange travel and accommodation bookings when requested, in line with set Operations budget. • Manage expenses and invoice payments where applicable • Create and maintain show specific project plans in the agreed format for review & sign off by individual Operations Managers on an event by event basis • Arrange internal Operations Team events and training at the request of Senior Management 

Information Classification: General 
• Action stationery and IT orders for the Operations Team  • Co-ordinate new starter process and inductions with Operations Managers  • Ensure all allocated operational tasks are carried out on a timely basis according to individual project plans and within deadlines. • Ensuring you are working within the company’s H&S, Security & Sustainability guidelines at all times • Assisting with the implementation of internal and external Service Level Agreements.  • Perform any other duties commensurate with the grade and level of responsibility when requested by senior members of the Operations team 
• Able to demonstrate a proactive approach and take initiative, anticipating needs • Strong time management and organisational skills; can work to tight deadlines, able to prioritise and manage several different tasks at the same time • Excellent interpersonal, oral and written skills in English and Turkish with additional languages highly beneficial • IT confident and able to work with various systems; including, but not limited to, excellent Outlook, Word, Excel, PowerPoint skills • Ability and willingness to travel to events as required 
• 6-12 months experience in an administrative role • Experience and/or understanding of the events industry  • Ability and willingness to work additional hours if required to deliver an event 
Behavioural competencies  
• Professional customer focused attitude; ability to stay calm and patient under pressure • Forward thinking, flexible and able to trouble shoot • Positive attitude, Confident team player with a creative and innovative approach • Strong attention to detail