Global Software Asset Manager
London - Howick Place

Job Reference: LHP-TEC-07711

Location: London - Howick Place

Closing Date: 15/11/2019

Department: Technology

Division: Global Support

The Service Management Department within Global Support ensures that the technology services and support delivered to the Informa Group divisions globally is of the highest standard possible and is in line with Industry standard best practice.  The department  collaborates with colleagues both internally within IT Global Support and externally with the Informa business divisions to make sure services being provided are stable, supportable, compliant and well maintained. The department establishes working processes and best practice for use across Global Support catering for all elements IT service provision.

The IT Software Asset Management (SAM) role provides an accurate account of technology asset lifecycle costs and risks to maximize the business value of technology strategy, architecture, funding, contractual and sourcing decisions.  The IT SAM is responsible for the daily and long-term strategic management of software and technology-related hardware within Informa. This includes planning, monitoring, and recording software license and/or hardware assets to ensure compliance with vendor contracts and software metering to ensure company investments in software is both timely and efficient based on regular reviews of needs and usage audits.

You must ensure that all company policies are adhered to. You must also ensure that duties are carried out within set time limits whilst providing an excellent level of service to all Informa customers and colleagues.  

Informa takes the security and privacy of company, colleague and customer data seriously and you are responsible for working securely and supporting this within your duties




The Global Software Asset Manager is expected to assume the following key responsibilities plus any other reasonable duties as required:

  • Manage and support the complete SAM and Software Application Lifecycle – interfacing SAM tools and processes with other tools (Service Now)
  • Manage the lifecycle of desktop applications for fixed and virtual desktops, via deployment and ongoing monitoring of a SAM client
  • Interface and communicate frequently with the Divisional teams across the group to advise on application usage and deployment as well as re-harvesting opportunities
  • Manage the application licensing administration processes alongside IT Procurement
  • Manage and improve the workflows for application requests and packaging requests
  • Drive the development of a mature software catalogue and the interface with software asset management
  • Manage IT procurement processes for software and SaaS solutions
  • Drive efficiencies and cost-savings, continually through software metering and monitoring and also, as part of the annual business planning process;
  • Support vendor selection and RFI / RFP processes alongside IT Procurement; negotiating terms and conditions by working closely with stakeholders and Group functions
  • Identify and lead improvement programmes through SAM, service delivery improvements, process efficiencies and procurement policies
  • Develop vendor relationships in the software space and support the Partner Service Manager in partner reviews


  • General duty of care to colleagues
  • Work collaboratively across teams
  • Act as a role model to others
  • Provide help and a buddy system to other members of the team depending upon your level

Skills & Abilities

  • A self-starter, highly motivated and driven to get things done and achieve desired outcomes on time
  • Motivates, inspires and acts as a leader amongst your team and your peers
  • Act with integrity, tact and diplomacy to formulate trust at all levels
  • Excellent, proactive communication skills
  • Wide variety of communication styles and the ability to understand your audience and tailor your style accordingly
  • A continuous improvement mind-set with focus on the betterment of both your department and global support
  • Understands the impact of change both locally and in the global environment
  • Looks to find the root cause of issues and knowledge of when quick wins or long term solutions are appropriate
  • Uses measurements and data alongside intuition when problem solving
  • Influential and able to communicate rationale behind thought processes
  • Self-motivated and open to new challenges
  • Ability to remain calm and focused whilst under pressure
  • Immersive and impactful presentation skills
  • Demonstrable success in balancing the needs of the business with required quality of service

Knowledge & Qualifications

  • In depth knowledge of relevant supply markets with emphasis on information technology and outsourcing services and the ability to match business requirements to market place capabilities
  • Knowledge of working in global business environment with sound understanding of global process and transactional flows
  • Experienced in using SAM tools alongside other IT service delivery tools to automate software distribution, software tracking, compliance auditing and software metering capabilities
  • An appreciation of ITIL Service Management would be advantageous
  • A track record of continuous professional and management development to personal skillset
  • Knowledge of lean, Six Sigma or other continuous improvement methodologies preferred
  • Recognised professional qualification (e.g. CIPS) preferred

Further Information

Informa – About Us


This position is now closed. We are no longer accepting applications for this position.