Customer Success Coordinator, Informa Tech | New York, New York
An exciting opportunity has arisen for a Customer Success Coordinator to join the Ovum group, a division of Informa Tech focused on Telecoms, Media, and Technology research. Ovum’s Technology group provides business-critical advice and intelligence on various aspects of information management, including data management, information architecture, and data platforms. We help our end user clients manage their data and analysis technologies effectively, select new products, and maximize the value and privacy of data. We deliver these services either through a standard subscription or custom research service.
This is an excellent opportunity for an intelligent, articulate and organized Customer Success professional who enjoys the customer focused environment and is looking to gain experience in a global business intelligence brand with development potential and fantastic career opportunities.
In this role you will:
- Primary source for triaging incoming calls and emails into the Service queue in Salesforce
- Ensure that all activities with clients are logged and managed in Salesforce
- Participate in business improvement initiatives and client escalations as appropriate
- Provide timely communication to your manager on any client, process or product related issues
- As the voice of product end users, capture and represent their business requirements and feedback to internal stakeholders
What you will need to succeed:
- A self-starter with a focus on meeting and exceeding client's needs
- Ability to articulate complex solutions in a simple and coherent manner written and verbally
- Strong inter-personal and communication skills
- Confident, outgoing, engaging
- Self-critical and receptive to advice and constructive criticism
- Presentation Skills
- Experience of operating Salesforce.com
- Demonstrable experience in B2B Client Relationship Management, with a proven track record
- Previous line management responsibilities
- Telecoms, Media & Technology industry knowledge
- Experience trouble shooting technical issues with web accessible database products
- Internet and technology savvy
- Fluency in Spanish will be advantageous
Informa helps the world work better. We enable people and organizations to grow by connecting them with valuable information, ideas and opportunities. We do this through specialist publications, events, training and market intelligence.
Informa Tech is the market-leading provider of integrated research, media, training and events to the Technology community.
We’re a global business of more than 600 colleagues, operating in 60 markets. Our purpose is to help drive the future by inspiring the Technology community to design, build and run a better digital world. We do this by informing, educating and connecting the community through our market-leading research, media, training and event brands. Every year, we welcome 2.700+ subscribers to our research, more than 3.8 million unique visitors a month to our digital communities, 42.700+ students to our training programs and 200.000 delegates to our events.
What makes Informa different:
- Access to a global community of colleagues, brands and opportunities
- Competitive Benefits with 401k match
- Generous vacation days and 9 company holidays
- Time off to volunteer
- Paid parental leave