Data Quality Manager
New York, New York

Job Reference: NYNY-GMDM-06932

Location: New York, New York

Closing Date: 27/09/2019

Department: IM - Marketing - Data Management

Division: Informa Markets


Informa Markets is a division of Informa that organises transaction-oriented events that enable buyers and sellers in specialist communities to meet face to face, build relationships and conduct business.

We are among the world's top Exhibitions organisers and a focus on Verticals including Agriculture, Beauty & Aesthetics, Construction & Real Estate, Global Health & Nutrition, International Yachting and Life Sciences



To enable the commercial activities of Informa Markets through the management of data services for internal clients and the handling of business user requests and incidents. Ensuring that efficient processes, procedures and workflows are in place to enable the collection, storage and use of customer and business data.



The role holder will be responsible for the supervision and management of business data analysts and data executives for a region within a wider global team.  Working with the Head of Data Services Operations the role will be responsible for the day to day operation and success of the business data for Informa Markets.  They will ensure an efficient, high quality and flexible service is provided.  The team respond to data requests from the business and external agencies submitting business data for upload and analysis. The team also administers procedural and data documentation and maps data for website components and API feeds from multiple vendors.


Main Duties & Responsibilities:

Management & Service Delivery

  • To lead, mentor and operationally manage direct reports typically consisting of business analysts and data executives, so that the service provided is efficient, effective and meets the needs of business users
  • Develop team work and balance the strengths of individuals, allocating responsibilities and priorities as appropriate, measuring performance and setting targets
  • Work with stakeholders including marketing to ensure post event and pre-event data is available to a specific timescale. Manage relationships with 3rd-party data sources and processors to ensure data is received by Informa in a standard format for more efficient upload to the MDM system
  • Co-ordinate team workload and ensure excellent service to customers and adherence to defined and agreed service levels
  • Contribute to relevant management meetings and provide subject matter expertise

Information and Data Management

  • Support data quality activities to ensure data from source systems is accurate, current, consistent and fit for purpose with the team supporting data quality investigations as required
  • Support data migration between systems, including overseeing analysis of source data, data mapping and testing
  • Ensure testing activities conducted by the team are performed accurately (e.g. Registration Forms and APIs, AEM Forms, Validation, User Acceptance Testing)
  • Facilitate central supplier list management and the onboarding of suppliers
  • Manage ticketed operational tasks including website, mail group and payment portal set up, data uploads, data requests, extracts and all other adhoc requests and queries
  • Support integration tasks including for third party registration vendors, Eloqua and Adobe Analytics
  • Oversee or conduct data quality investigations to resolve any issues or to make enhancements

Process and Procedure Management

  • Drive continuous improvement, driving positive change and improved processes, organisation and documentation
  • Support the development and update of operating procedures and documentation, reflecting current policies and data standards
  • Oversee data stewardship processes conducted by the team including matching and survivorship to support the ongoing creation of a single customer view
  • Ensure the timely management of consent, suppression and unsubscribe processes and support data privacy processes e.g. Subject Access Requests
  • Perform any other duties commensurate with the grade and level of responsibility




  • Educated to undergraduate degree level or equivalent
  • Experience in leading a team conducting data analysis, administration and stewardship
  • Experience of managing customer databases, processes and procedures to support the marketing requirements of the business
  • Experience with supporting or managing data processes e.g. registration, validation and unsubscribe
  • Experience of data migration and testing (e.g. User Acceptance Testing) activities
  • Strong attention to detail, complete with strong data gathering, problem solving and analytical skills
  • Has managed workflow and prioritisation of tasks, ideally via a ticketed approach and within an SLA or deadline focused environment
  • Experience of working in a team-oriented, collaborative environment
  • Ability to be flexible and deal with changing priorities and timelines/due dates
  • Proficient in the creation of process and procedure documentation
  • Can clearly communicate solutions to both technical and non-technical teams
  • Ability continually drive improvements in the processing of data and data management solutions
  • Excellent English written, oral, and interpersonal communication and presentation skills
  • Proficiency in Microsoft Office productivity tools


  • Relevant industry knowledge
  • Experience of managing projects, ideally including those involving integration across systems
  • Exposure to processes involved in building and executing marketing automation campaigns
  • SQL query skills
  • A strong understanding on Extract, Transform, and Load (ETL) procedures and solutions
  • Knowledge of Talend MDM, Collibra and Redshift data platforms and of Eloqua, Adobe Experience Manager and Salesforce (or similar toolsets)
  • Experience of working in a global business, managing remote teams and supporting remote business users


Informa is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender identity, sexual orientation, or national origin.


What to learn more about Informa and what makes us a great company? Check out the links below!

  • Why Informa:
  • What we do:
  • Informa Markets: (rebrand to Informa Markets in progress)


This position is now closed. We are no longer accepting applications for this position.