The Service Management Department within Global Support ensures that the technology services and support delivered to the Informa Group divisions globally is of the highest standard possible and is in line with Industry standard best practice. The department collaborates with colleagues both internally within IT Global Support and externally with the Informa business divisions to make sure services being provided are stable, supportable, compliant and well maintained. The department establishes working processes and best practice for use across Global Support catering for all elements IT service provision.
The IT Software Asset Management (SAM) role provides an accurate account of technology asset lifecycle costs and risks to maximize the business value of technology strategy, architecture, funding, contractual and sourcing decisions. The IT SAM is responsible for the daily and long-term strategic management of software and technology-related hardware within Informa. This includes planning, monitoring, and recording software license and/or hardware assets to ensure compliance with vendor contracts and software metering to ensure company investments in software is both timely and efficient based on regular reviews of needs and usage audits.
You must ensure that all company policies are adhered to. You must also ensure that duties are carried out within set time limits whilst providing an excellent level of service to all Informa customers and colleagues.
Informa takes the security and privacy of company, colleague and customer data seriously and you are responsible for working securely and supporting this within your duties