Customer Operations Specialist

Job Reference: SIN-ACC-10027

Location: Singapore

Closing Date: Not Specified

Department: Accounting

Division: Global Support

The Customer Operations Specialist is expected to assume the following key responsibilities plus any other reasonable duties as required:

  • Utilise relevant systems to resolve customer requests
  • Handle Inbound/Outbound calls
  • Handle all correspondence concerned with orders and action any edits or amendments as requested
  • Accurately record all relevant information provided by internal and external customers ensuring that the required quality standards are maintained
  • Channel feedback from customers through to correct departments
  • Process customer orders quickly and accurately, ensuring appropriate margins are achieved
  • Responsibility for customer’s online access either directly (BI Tech Support) or indirectly by channelling queries to the appropriate department (SSC Specific)
  • Ensuring that customer claims are handled efficiently through relevant systems.
  • Responsible for escalating queries or complaints to your Team Leader or Manager where appropriate
  • Building strong working relationships with business teams, customers and your team
  • Respond to customer requests in a timely manner with high quality
  • Other Ad hoc duties
  • General duty of care to colleagues
  • Work collaboratively across teams/businesses
  • Act as a role model to others
  • Provide help and a buddy system to other members of the team depending upon your level (SSC Specific)
  • Good communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts
  • Proficient skills in Excel, Word and Outlook are essential
  • Remain approachable under pressure
  • Knowledge and ability to use relevant internal systems
  • Act with integrity, tact and diplomacy
  • Work as part of a team
  • Ability to complete a variety of related tasks
  • Pro-actively solve problems
  • Excellent Customer Service skills
  • Good time management skills
  • Ability to be flexible within role
  • Excellent oral and written communication skills
  • Good knowledge and understanding of all Customer Operations processes within your area
  • A good knowledge of SAP system preferable
  • Knowledge of best practice in customer service operations
  • Recognised qualification preferable (SSC Specific)