Festivals Content Lead
London - Blue Fin Building

Job Reference: LBFB-MAR-09335

Location: London - Blue Fin Building

Closing Date: 23/02/2020

Department: Marketing

Division: Informa Tech

Informa Tech, part of the FTSE 50 Informa Group, is the market-leading provider of integrated research, media, training and events to the Technology community. Informa Tech is recruiting for a Festivals Marketing Content and Community Lead to join their dynamic and fast-paced team on a full-time permanent basis.

The Festivals Marketing Content & Community Lead will create and manage the content and community marketing strategy for the London Tech Week & related Festivals Portfolio of brands, to drive awareness, engagement, customer acquisition, retention and advocacy for all relevant customer audiences.

As part of the Content Marketing team, you will be responsible for defining and developing best practice for content creation, distribution and tracking, and then implementing this across your portfolio. You will also be responsible for monitoring community activity all year round, tracking and interpreting KPIs/metrics and reporting this back to the business.

Key Responsibilities

  • Create and manage a strategic content marketing plan and calendar for the portfolio to drive community engagement, increase newsletter sign-ups, web traffic, event interest and conversions
  • Selection of appropriate digital channels to amplify content – including social (organic and paid), PPC, email, as well as new & emerging digital channels and platforms
  • For your brands, understand the competitive landscape, target audiences and personas, the brand proposition and key messages, in order to develop content that drives customer engagement and response
  • Work with the Head of Digital Content & Head of Marketing to set community and audience KPIs for each brand
  • Work with the Head of Marketing to set and then manage the content marketing budget for the portfolio to ensure the required commercial results and ROI is delivered
  • Ensure all content plans include effective activities along each stage of the customer funnel, including awareness driving, engagement, new prospect acquisition/conversion, and loyalty/advocacy (for attendees and sponsors)
  • Identify and deliver innovative ways to bring high levels of awareness, engagement and advocacy for the portfolio
  • Leverage market data to develop content themes/topics and execute a plan to develop the assets that lead to improved awareness and engagement across the portfolio
  • Work closely with the campaign teams to ensure integration of campaign and content plans
  • Implement best practice across the portfolio for content creation, distribution and measurement that is defined and agreed with the content management team.
  • Support in generating leads and delivering sponsored content, eg. sponsored webinars and video interviews
  • Identify and prioritise key influencers across all relevant customer audiences and implement a strategy to forge relationships with those individuals to raise awareness for the brands
  • Ensure that across the portfolio the team are crafting, compelling customer-centric communications, establish and maintain a consistently branded customer experience (look & feel, tone of voice, messaging)
  • Create and manage the ‘at event’ onsite content plan to ensure that client deliverables are fulfilled, and relevant content is captured onsite and broadcast through appropriate channels
  • Ensure all content activity is tracked by channel across Google Analytics and our CMS and report on this both throughout the event cycle and post event
  • Provide aggregated reporting of content and community KPI performance vs. target, ensuring full ownership of monthly marketing KPIs, and weekly reporting

Key Metrics

  • Event website traffic growth and community website traffic growth
  • Conversion metrics growth
  • Social media following and engagement growth
  • Customer feedback and survey data
  • Increases in key search engine keyword rankings
  • Online audience growth
  • Event host/sponsorship growth

Knowledge and experience

  • Minimum of 3 years’ experience in creating and executing content strategies and plans that deliver marketing and business objectives
  • Solid experience in developing strategic frameworks and processes, and creating highly effective strategic and tactical content
  • Proven experience across long-form thought-leadership, gated content and lead generation campaigns, such as: webinars, whitepapers, reports etc
  • Experience of developing customer insight and improving customer experience
  • Bachelor’s degree in business, Marketing, PR or relevant disciplines
  • Digital marketing: solid understanding of SEO, Google Analytics, working with paid search
  • Experience of a similar B2B events role is preferred, but not essential
  • Excellent team player
  • Excellent analytical skills to analyse data, content and channel performance and recommend improvements
  • Excellent time management and prioritisation skills
  • Strong copywriting skills and interpersonal skills
  • Excellent attention to detail
  • Able to work efficiently in a pressurised environment
  • Strong stakeholder management skills

Why work for Informa?

  • Learning and Development plan to assist with your career development
  • 25 days annual leave plus bank holidays, 4 days for volunteering and a day off for your Birthday!
  • Work with a high quality of specialist products and service
  • Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
  • Life assurance
  • Other flexible benefits include Healthcare, Cycle to Work scheme and Season Ticket Loans
  • 5% Pension match
  • Share-Match options - become a shareholder
  • Regular Social Events and Networking opportunities


Informa is an Equal Opportunity Employer, and all applicants who match the criteria of the job description will receive consideration for employment without regard to race, colour, religion, gender identity, sexual orientation, or national origin




This position is now closed. We are no longer accepting applications for this position.