VIP Relations Executive
London - Blue Fin Building

Job Reference: --009246

Location: London - Blue Fin Building

Closing Date: 27/02/2020

Department: VIP Relations

Division: Informa Tech

You will lead on community building and relationship management – with VIPs and other key stakeholders - taking responsibility for a broad range of events within the team of Informa Tech.

The environment is busy and challenging and you must be able to work on multiple projects at once.


This position is responsible for building relationships with the targeted companies with a view to:

  • Securing attendance from the board and C-level executives of the major automakers, insurers, B2C Mobility Providers and tier one companies.
  • Liaise with conference producers, sales team members, speakers and sponsors to identifying key industry community members to invite to conference
  • To communicate via telephone, email, LinkedIn and other relevant channels to past, current and potential new customers, build a relationship, understand their knowledge needs and business issues and invite them to attend the conference, generating more registrations from the target buyer companies to attend the conference as VIPs
  • To work closely with sales and research teams and feedback intelligence gained from the buyers
  • Meet and greet the VIPs onsite at the events, ensure they are looked after and participate in the proposed networking/social programme
  • Ensure that VIPs have a superior customer experience throughout the campaign.
  • Work closely with the event sponsors to maximise the participation of their clients in the event
  • Build strong relationships with these key VIPs to create brand commitment and loyalty.
  • Facilitating the face-to-face introduction of these buyer groups to exhibitors and sponsors via pre-event and onsite introductions
  • Organise VIP Dinners, Breakfast Briefings, Closed-Door Meetings, One to One Meeting Service and securing VIP attendance at these functions and formats
  • Create a comprehensive database of key individuals within target operators and feed this to the wider team – in particular research and sales
  • To up-hold our standards of customer service and respond professionally, diligently and in a timely manner to all customer requests
  • Fulfil as much pre-show administrative work and on-site introductions as necessary to ensure that the networking demands of our sponsorship and exhibitions stakeholders are exceeded so that they will re-sign on site


  • Excellent interpersonal skills and phone manner.
  • Extremely organised, with outstanding time management and the ability to multi-task
  • Ability to work under pressure and deliver to timescales.
  • Excellent writing skills.
  • Strong Internet research skills.
  • Proven ability to use initiative when required and to go ‘above and beyond’ in order to deliver excellent customer service.
  • Organisation & ability to multi-task
  • Customer Service orientation, persuasiveness, tenacity and enthusiasm


  • Track record of exemplary administration, organisational and customer service skills
  • Able to demonstrate success in building and developing key accounts
  • Must have good face-to-face meeting skills


This position is now closed. We are no longer accepting applications for this position.