We currently have an exciting opportunity for a customer focused individual to join our team as a Customer Service Executive. This role provides support to our customers, via our dedicated CRM systems, dealing with queries and updating customers. This role will work together with the Management Team to ensure we meet all our customer needs and expectations in meeting turnaround times and quality standards.
You’ll be interacting with a range of customers on a daily basis, including institutions, corporate customers and internal stakeholders. You will be providing excellent customer service, responding to our customers’ queries, working with the customer on their holdings with Taylor& Francis and resolving them in a timely manner, mainly by email using our CRM system and phone.
You’ll be working with different internal departments in order to help you respond appropriately to customer needs, investigating and if necessary escalating more technical issues in a timely manner.
You’ll have previous customer services experience and enjoy interacting with and providing support to customers on a daily basis. In addition, you will:
• Have excellent communication skills (both written and verbal)
• Thrive in a busy team environment
• Be computer literate and be a competent user of Microsoft office (you don’t need any other specific systems knowledge as full training will be provided)
• Be confident working under your own initiative and prioritising your time
• Be able to work to deadlines effectively and have the ability to multitask
If this sounds like you, we would be delighted to receive your application.
This position is based at our office in Milton Park, Oxfordshire.
In return we offer: 25 days holiday per annum (plus 3 days at Christmas), a comprehensive benefits package and company pension scheme.
The Company - Taylor & Francis Group an Informa Business
Taylor & Francis Group partners with researchers, scholarly societies, universities and libraries worldwide to bring knowledge to life. As one of the world’s leading publishers of scholarly journals, books, ebooks and reference works our content spans all areas of Humanities, Social Sciences, Behavioural Sciences, Science and Technology.
From our network of offices in Oxfordshire, New York, Philadelphia, Boca Raton, Boston, Melbourne, Singapore, Beijing, Tokyo, Malaysia, Stockholm, New Delhi and Johannesburg, Taylor & Francis staff provide local expertise and support to our editors, societies and authors and tailored, efficient customer service to our library colleagues.
Taylor & Francis Group an Informa Business
To find out more about our business and the great career opportunities in the UK please go to our Careers Site: http://www.taylorandfrancisgroup.com
Informa is committed to equal employment opportunity for all employees and applicants for employment without regard to age, color, creed, disability status, gender, national origin, race, religion, sexual orientation or veteran status, or any other legally protected status.